Maintenance and Support Agreement
Service contract defining ongoing maintenance, technical support, and system updates for software, equipment, or technology platforms with response times and performance standards.
Key Clauses
Whereas
Establishes need for ongoing maintenance and support services for specified systems or equipment.
Definitions
Clarifies technical terms, service levels, and scope of maintenance and support coverage.
Scope Of Services
Details specific maintenance tasks, support levels, and services included in the agreement.
Term And Termination
Specifies contract duration, renewal options, and conditions for early termination by either party.
Fees And Payment
Outlines service fees, payment schedule, and additional charges for services outside scope.
Client Obligations
Defines client responsibilities for system access, cooperation, and maintaining supported environments.
Use This Template
When You Need This
- Ensuring critical business systems receive ongoing technical support
- Maintaining software applications with regular updates and patches
- Providing equipment maintenance for manufacturing or office systems
- Establishing service level agreements for IT infrastructure support