Business
Outsourcing Agreement
Service contract transferring specific business functions to external provider, defining service levels, governance procedures, transition plans, and data protection requirements.
Key Clauses
1
Outsourced Services
Defines the business functions, processes, or tasks being outsourced.
2
Performance Standards
Establishes KPIs, quality benchmarks, and measurement methodology.
3
Governance Structure
Creates oversight committees, reporting cadences, and escalation procedures.
4
Transition Plan
Details the transfer of operations from client to provider and reverse transition.
5
Data Protection
Ensures compliance with data security and privacy requirements.
Use This Template
When You Need This
- Outsourcing customer service, manufacturing, or IT operations to a third party
- Establishing quality controls and governance for outsourced business functions
- Planning operational transitions when moving work to an external provider
- Documenting data protection obligations for offshore outsourcing arrangements