Return and Refund Policy Agreement
Return and refund policy establishing customer return procedures, refund timeframes, condition requirements, restocking fees, and liability limitations for retail businesses.
Key Clauses
Scope of Services
Defines the specific services, deliverables, and performance standards required under the agreement.
Compensation and Payment
Establishes fee structures, payment schedules, invoicing procedures, and late payment penalties.
Term and Termination
Sets the agreement duration, renewal options, and conditions under which either party may terminate.
Confidentiality
Protects proprietary information and trade secrets shared between the parties during the engagement.
Indemnification
Allocates liability and requires each party to hold the other harmless from specified claims and damages.
Use This Template
When You Need This
- E-commerce store establishing clear return policy for customer protection
- Retail business setting refund terms for product exchanges
- Service provider offering money-back guarantee for customer satisfaction
- Subscription service defining cancellation and refund procedures