Return Policy Template

RETURN POLICY TEMPLATE

THIS RETURN POLICY (“Policy”) is effective as of [Effective Date], and applies to purchases made from:

[Business Name]
[Business Address]
[Business Phone Number]
[Business Email Address]

1. Purpose

This Return Policy outlines the terms and conditions under which customers may return products purchased from [Business Name].

2. Eligibility for Returns

1. Products must be returned within [Number of Days] days from the date of purchase/delivery.
2. To be eligible for a return, the product must:
   • Be unused, unwashed, and in the same condition as received.
   • Be in the original packaging, including all accessories, manuals, and documentation.
3. Certain types of goods are exempt from being returned, including:
   • Perishable goods (e.g., food, flowers)
   • Personalized or custom-made items
   • Gift cards
   • Downloadable software products
   • Health and personal care items
   • [Other Exemptions, if any]

3. Return Process

1. To initiate a return, customers must contact [Business Name] at [Business Email Address] or [Business Phone Number] within the return period.
2. Customers must provide:
   • Proof of purchase (receipt or order number)
   • Reason for return
3. Upon approval, [Business Name] will provide instructions for returning the product, including the return shipping address.

4. Return Shipping

1. Customers are responsible for paying return shipping costs unless:
   • The product is defective or damaged upon arrival
   • The wrong product was delivered
2. Return shipping costs are non-refundable except for the reasons stated above.
3. [Business Name] recommends using a trackable shipping service or purchasing shipping insurance.

5. Refunds

1. Once the returned product is received and inspected, [Business Name] will notify the customer of the approval or rejection of the refund.
2. If approved, the refund will be processed to the original method of payment within [Number of Days] business days.
3. Shipping fees (if any) are [refundable / non-refundable].
4. Partial refunds may be granted for:
   • Items not in their original condition, damaged, or missing parts for reasons not due to our error
   • Returns requested after the [Number of Days]-day window

6. Exchanges

1. Exchanges are only offered for defective or damaged items.
2. To request an exchange, contact [Business Name] at [Business Email Address] with details and supporting photos.
3. If an exchange is approved, a replacement will be sent at no additional cost.

7. Non-Returnable Items

The following items cannot be returned or exchanged:

• [List any additional non-returnable items, if applicable]

8. Contact Information

For any questions about this Return Policy, please contact:

[Business Name]
[Business Address]
[Business Phone Number]
[Business Email Address]

9. Governing Law

This Policy is governed by the laws of [Governing Law State/Country].

Disclaimer

This document is a template and may not be suitable for all situations. The parties should consult with legal counsel before adopting this policy.

[Business Name]

Signature: ___________________________
Name: [Authorized Representative Name]
Title: [Title/Position]
Date: ___________________________